What We Collect and Why
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to match it to
-
1
your account wallet; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual activity. We use this
-
2
data to process your transactions, verify your identity when you request a withdrawal, and respond to your support queries. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need
-
3
to complete your transaction. Your data is stored on secured servers, and access within our team is restricted to staff who need it to operate your account. Whether this policy applies to you depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.