Reference

Terms That Govern Your j7j Account

These terms set out what you agree to when you open and use a j7j account. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you start.

Account EligibilityWallet RulesbKash, Nagad, RocketYour RightsHow to Contact Us
j7j Terms That Govern Your j7j Account
REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat widget from any page on j7j to speak with our support team directly about a terms query or account question.
Email Support Send a detailed message to our support address for written clarification on any clause, account restriction, or wallet eligibility question.
Account Help Centre Visit the Help section inside your account dashboard for answers to common terms questions, wallet rules, and account verification steps.
HOW WE OPERATE

How j7j Handles Your Account

We keep your account data secure and process wallet transactions only through the payment rails you registered at sign-up. Here is what that means in practice for your account.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are sent only to the mobile number verified on your account. A mismatch triggers a manual check before funds move.

Data Retention

We retain account records for as long as your account is active and for the period required under applicable law after closure. You may request a copy of your data via support.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through live chat with your account ID. Changes take effect after identity confirmation.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not listed here, our support team is a message away.

Account eligibility depends on your local law and the region you are accessing from. You must be of legal age in your jurisdiction and provide accurate registration details to open an account.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transactions are declined and may result in a review or suspension of your account.

We will notify you of material changes via your registered contact. Continuing to use your account after the update date means you accept the revised terms as they stand.

Contact our support team through live chat or email with your account ID. We will process your data request in line with the retention and access rules that apply to your region.

Contact support immediately via live chat. We can place a temporary hold on your account, review recent login activity, and guide you through resetting your OTP and wallet details.

The same terms apply across all supported regions, including players in Dhaka and elsewhere in Bangladesh. Access itself depends on whether j7j is available under the law where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.